Terms of Service

By creating an account, submitting a request, requesting an estimate, or using any part of the Unlisted Group platform (“the Platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

Unlisted Group provides property improvement and grounds-management services (junk removal, land clearing, hauling, and related work) directly, and through vetted fulfillment partners operating under the Unlisted Group brand. Unlisted Group always owns the customer relationship, the price, and the brand — regardless of who physically performs the work.

Any estimate, quote, or price shown before you formally approve a Quote is non-binding — a ballpark, not a contract. A binding agreement for the described scope of work is formed only when you Approve a Quote. Approval is a one-time event and is never reversed by later job activity; approving is not the same as paying — nothing is owed up front unless a Deposit is required.

Some Quotes require a Deposit — a partial, up-front payment — before a Job is scheduled. Completing deposit checkout also constitutes Approval of the Quote. Refunds are a money-only remedy: refunding a Deposit or any payment does not undo an Approval or cancel the underlying contract by itself. Refund eligibility, timing, and process are described at the time a Deposit is collected.

Payments are processed by our third-party payment processor (Stripe). Prices shown may not include applicable sales tax; where a service is taxable in the operating jurisdiction, tax is calculated and added to your total at checkout or invoicing, and shown as its own line. You are responsible for any tax due on the services you purchase, to the extent not collected by us.

The Founding Backer program (and the standing Backer program that follows it) is a product purchase — explicitly not equity, a security, a loan, or an investment in Unlisted Group. A Backer buy-in may grant some combination of: Backer Credit, a lifetime discount percentage, and a bundle of perks (insider updates, project-planning access, higher AI usage limits), as described at the time of purchase.

Backer Credit is redeemable only toward Unlisted Group services — it is not redeemable for cash and is non-refundable as cash. Backer Credit may expire where permitted by applicable law; where expiry is not permitted, credit remains valid subject to these Terms. The Founding Backer cohort is capped at a fixed, limited number of seats; once sold out, no further Founding Backer buy-ins are available at that tier.

By submitting a review or other content (text, photos, ratings) about work performed (“User Content”), you grant Unlisted Group a non-exclusive, worldwide, royalty-free license to display, reproduce, and use that content on the Platform and in our marketing. Submitting a review is consent to publish it, subject to our moderation.

You represent that your User Content is accurate and not defamatory, and that you have the right to submit it. We reserve the right to moderate, edit for length, or remove User Content, and to take down content upon a good-faith complaint of inaccuracy or defamation.

Photos and other media you upload (e.g. of a property or items to be removed) are stored by us and may be processed by third-party AI providers (including Google Gemini) to generate an estimate, a concept render, or other output. You grant Unlisted Group a license to store and process uploaded media for these purposes.

AI-generated “concept” renders and similar outputs are illustrative only — not a guarantee of final appearance, scope, or outcome.

Instant estimates generated from photos, an address, or a chat conversation are non-binding ballpark figures produced with the help of AI, not a firm quote and not professional advice. AI output can be wrong or incomplete. A binding price is only established once we confirm scope and you Approve a Quote.

Where the Platform surfaces a directory of third-party contractors (“Pros”) for a project category, that listing is informational only — it is not an endorsement, referral, warranty, or guarantee of any listed contractor’s work, licensing, insurance, or conduct. Unlisted Group is not a party to, and accepts no liability for, any agreement or work you undertake directly with a listed Pro who is not fulfilling an Unlisted Group Job.

To the maximum extent permitted by law, Unlisted Group’s liability arising from your use of the Platform or our services is limited as described here. Nothing in these Terms is intended to limit liability that cannot be limited under applicable law.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts located in Ohio.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above; continued use of the Platform after a change constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to us using the contact information listed on the site.